Privacy Policy
Last updated: February 2026
1. Introduction
Dial A Drink Kenya ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name and contact details (phone number, email address)
- Delivery address
- Payment information (processed securely through payment gateways)
- Order history
Technical Information
- IP address and browser type
- Device information
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your orders and our services
- Verify your age and identity for legal compliance
- Improve our website and services
- Send promotional offers and updates (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Delivery Partners: To fulfill and deliver your orders
- Payment Processors: To process your payments securely
- Service Providers: Who assist us in operating our business
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences and cart items
- Analyze website traffic and usage patterns
- Provide personalized content
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Portability: Request transfer of your data
To exercise these rights, please contact us using the details provided below.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and legal compliance purposes.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete that information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
- Email: order@dialadrinkkenya.com
- Phone: +254 723 688 108
- Address: Nairobi, Kenya