Dial A Drink Kenya

Dial A Drink Kenya Privacy Policy

This Privacy policy is meant to explain the use, storage and transfer of Dial A Drink Kenya`s client`s personal and impersonal information as they interact with our online and offline resources.

These includes but is not limited to information obtained through our website www.dialadrinkkenya.com  and any other domains that we operate under, our mobile Applications ,publications, third party devices, information communicated in person over mobile phones or any other method.

Dial A Drink Kenya uses the information you provide to execute our drinks delivery service, inform our clients of new offers, communicate on changes that could affect customer convenience etc.

By using our service, you automatically indicate that you have read our privacy policy and our terms and conditions and that you are in full agreement with them. It is important that you stay upto date with these policies by visiting this page regularly.

In case you may have any queries or you need clarifications do not hesitate to contact us through our various provided methods. Our alcohol delivery service is only open to persons above the age of 21 and above.We do not deliver alcohol or offer any service to persons under this age.

Proof of age may be required on delivery and when it is established that a person under the age was involved with the process of ordering,facilitating delivery or receiving the delivered package,the order shall be cancelled immediately without any further communication.

If there is also any indication that information we hold directly or indirectly identifies a person below the age of 21,all such information will be deleted immediately without any further communication and any other contact with such a person discontinued and disabled.

Our Information collection methods. Information that is queried for by us when you place an order or you contact us to facilitate our drinks delivery service or any other service.These information may include,

• Geographical location
• Name of the nearest landmark
• The name of your apartments or estate or your house address
• Your house or apartment number
• Your phone number(This will be requested when the number you are calling us from does not belong to you or is not visible for any reason)
• Your preferred payment method for the order that you are placing.

Information collected by our online and offline resources.Online resources here refer to our website, mobile application,social media profiles and other forms of electronic resources that we use to advertise,communicate or create public knowledge of our existence.

An Offline resource refers to any physical human contact, flyers, publications and other form of media that we may use. Our website applies the use of cookies to track general information about your browsing experience.

The information stored by cookies include your page visits,referring domain,your history in visiting our website, browser type, duration of time spent on each visited page etc. You have the option to disable cookies in your browser although this may negatively impact your browsing experience on our website.

However cookies cannot harm your device neither do they occupy so much space.

By accessing our mobile application; Dial A Drink Kenya, the app automatically collects geo-location information, device model and navigation behavior within the application.

Information from our staff who may have handled your order previously at any stage between the ordering processes to when a delivery is actually handed over to the recipient. This may include but is not limited to; house address, house number, contact number, payment details, general customer behavior etc. 

We may also obtain information from public forums eg social media and other avenues where general information is available.

Below are a few of the ways in which we utilize the information that we have about you;

1. To execute delivery of the drinks you have ordered by using your house address,phone number and any other personal details provided.
2. To provide our online resources; website and application.
3. To notify you of new offers, change in working hours, changes in delivery policies, operational hours etc
4. To determine the type of devices that you use to access our online resources so we can serve you the best version that will be in line with your device. To engage you on social media and other forums.
5. To investigate fraudulent activities and implement measures to recover losses incurred and prevent future incidences.
6. To check into demand for our services by analyzing products demanded, frequency, time of day etc
7. To obtain further information about you from third parties claiming to know or hold any other information about you that can help us improve your customer service experience.
8. To diagnose any issues in our website or application and implement corrective measures.
9. To determine your exact location and ordering history to help us decide on our delivery logistics,the mode of delivery that will serve you efficiently in terms of speed and convenience.
10. To look into third party information so as to see your ordering behavior and reputation.
11. To analyze the effectiveness of our marketing strategies,how our potential and existing customers are spread out geographically and their customer behavior.
12. To communicate service related announcements; general business promotion advertisements etc Grouped data.

We may store information about you and other consumers and group it together for purposes of classifying our customers information e.g Geographical distribution.We may also use this information to send out mass communication messages,you may not opt out of these notifications unless we remove your contacts from our database completely or you either uninstall or totally delete any of our resources saved on your device. 

Disclosure

We may share your information with third parties in the following instances;

• To a person or logistic company executing your delivery so that they may be able to find your exact location and deliver your drink with minimal difficulty.
• To third parties that advertise on our website or application who may use cookies,tags or beacons;these collect information about you from your browser.
• To third party analytic websites that are used for evaluation of websites inorder to determine website traffic,speed and other factors.
• To third party service providers that we engage e.g Website developers that maintain our website and apps,printing houses that prepare our hardcopy or softcopy publications,delivery companies that we may outsource our logistics services to and any other service provider that works with us.
• We may also share your information with law enforcement agencies whenever we are called upon to do so where it is suspected or proven that an act that you have engaged in is illegal and may cause loss of any kind or breach of peace.  

Important notes.

You can update the information we hold about you in your registered account at any time as you may wish.However, we encourage you to only provide valid and accurate information so that serving you is possible with minimum effort.

Dial A Drink Kenya will hold your information for as long as it deems necessary for the purposes of business and any other uses as outlined in this privacy policy. You may opt out by deleting your account and any other details we have about you. The information that we collect about you is securely stored in our database and we try our best to keep it safe and secure away from the reach of unauthorized persons and systems.

Every information that you provide about yourself is at your own risk and responsibility. We encourage you to use special characters and symbols when sending any information to us as we cannot guarantee that your message will not be intercepted when it is being transmitted to us.

Incase of any queries do not hesitate to contact us on info@dialadrinkkenya.com